Last updated: [insert date]
1. Introduction
Decal Pty Ltd (ACN 095 110 151) (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What personal information we collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Postal or billing address
- Business name and role
- Payment and transaction details
- Enquiry and correspondence details
- Website usage data (such as IP address, browser type, pages visited)
We only collect personal information that is reasonably necessary for our business operations.
3. How we collect personal information
Personal information may be collected when you:
- Submit an enquiry or contact form
- Place an order or request a quote
- Subscribe to updates or marketing communications
- Communicate with us by phone, email, or online
- Use our website (via cookies and analytics tools)
4. How we use personal information
We may use your personal information to:
- Provide products and services
- Process orders and payments
- Respond to enquiries and support requests
- Communicate about projects, services, or updates
- Improve our website, products, and services
- Meet legal, regulatory, and accounting obligations
We do not sell or rent personal information to third parties.
5. Disclosure of personal information
We may disclose personal information to trusted third parties where necessary, including:
- Payment processors and e-commerce platforms
- Shipping and logistics providers
- IT service providers and hosting services
- Professional advisers (accountants, lawyers, insurers)
All third parties are required to handle personal information securely and in accordance with applicable privacy laws.
6. Cookies and analytics
Our website may use cookies and analytics tools to improve functionality and user experience.
Cookies help us understand how visitors use the site and allow us to optimise performance.
You can disable cookies through your browser settings, however this may affect website functionality.
7. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
8. Access and correction
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
9. Marketing communications
We may send marketing or promotional communications where permitted by law.
You may opt out at any time by using the unsubscribe link or contacting us directly.
10. Overseas disclosure
Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
12. Complaints
If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Contact us
For privacy-related enquiries, requests, or complaints, contact:
Decal Pty Ltd
PO Box 1672
Preston South VIC 3072
Australia